- Q
1: Availability display shows lots of seats in fare class
X for a flight between AAA and BBB, but when I try to book those
flights, they book into a more expensive class Y.
- A:
Availability in class X does not, in any way, mean that there is actually an
applicable fare that books into class X. You should review the Fare
Listings (using one of the Fare methods of the Tool) to determine
whether there is an applicable fare for your city pair (AAA-BBB). If
there is not, then availability in class X is irrelevant for your purposes. See the [Using
the Tool to Plan a Trip] Tutorial for details.
- Q
2: Why are you showing availability in class X, when the
Seat Map has no seats available for pre-assignment?
- Q:
Why are you showing no availability in class X, when the
Seat Map still has seats available for pre-assignment?
- A:
No simple relationships exist (or should be inferred to
exist) between seats available for sale (shown in Availability) and
seats available for pre-assignment (shown in Seat Maps), or vice-versa,
due to, in part, the factors outlined in the following Q/A.
- Q
3: How can the availability figures for flight XXX be so
low, when I am seeing so many unassigned (available) seats on the
seatmap?!
- A:
Airlines do not pre-assign seats automatically -- someone
(or something) has to request a seat assignment. Furthermore, certain
categories of PAX (e.g. groups) cannot request an assignment, even if
they wanted to. Lastly, the flight may be overbooked in lower cabin(s),
which, in turn, may affect availability in the higher cabin(s) in order
to accomodate intended operational upgrades.
- Q
4: How can the availability figures for flight XXX be so
high, when I am seeing so few (or no) unassigned (available) seats on
the seatmap?!
- A:
Not all seats are available for pre-allocation. Some seats
may be blocked for various operational and commercial reasons, in
accordance with the policies of the corresponding carrier.
- Q
5: How come a flight is missing from the list of the
results?
- A:
If a flight is zeroed-out in economy cabin (e.g. Y0), it
may show at the end of the list. If there are many matching flights, try
to make your query more specific (e.g. by specifying airline and/or
departure time).
If the flight departs very early (e.g. 03 am) or
very late (e.g. 23:50), you may need to specify a value in the [Time:]
field to make such a flight appear.
- Q
6: Is there a way to tell exactly how many award seats are
available, when using one of the [Awards] Methods, that use "+" and "-"
indicators?
- A:
To determine the exact number of award seats available,
you need to gradually increase the value in the [Seats:] field. For
example, if availability changes from "+" to "-" after increasing the
value from 3 to 4, then the number of available award seats is
3.
- Q
7: I am being asked for an ANA/M&M Membership number,
but I am a member of a different Star Alliance carrier programme (e.g.
AC AE, UA MP, etc.)
- Q: I
am being asked for an QF Frequent Flyer/JL Mileage Bank MB/Asia Miles
Membership number, but I am a member of a different OneWorld carrier
programme (e.g. AA AADV, BA EC, etc.)
- Q: I
am being asked for a Flying Blue Membership number, but I am a member of
a different SkyTeam carrier programme (e.g. DL SM, AZ MilleMiglia, OK
Plus, etc.)
- A:
In order to be able to check award/upgrade availability
using these Method(s), you need to sign-up for account(s) in the
respective programme(s) using the link(s), specified in the Methods Section above. It does not matter if you are
already a member in a different alliance programme.
- Q
8: What is the difference between the various Award
Types?
- A:
Please refer to the following table:
| Standard
| xS
| UA MP "Saver" AA AADV "MileSAAver" DL SM
"Level 1"/"Saver"/"Low" SQ KF "Saver" AC AE
"Classic" M&M "Flex" FB "Classic" (Lowest) QF FF
"Classic" AS MP "Non-Refundable-Level 1"/"Super Saver" EY
GST "GuestSeat" AY FP "Classic" EK "Saver" CX "Standard"
| Normal Capacity-Restricted Awards.
| Available for redemption across the entire
Alliance.
|
| Additional
| xA
| UA MP "Standard" AA AADV "AAnytime" DL SM
"Level 5"/"Peak"/"High" SQ KF "Full" FB "Flex" AS MP
"Refundable"/"Full Flex" EK "Flex" CX "Priority Tier 2"
| Highest-Cost Unrestricted Awards that require
Additional (typically double) mileage.
| Available only to members of that specific FFP.
|
| Medium
| xM
| DL SM "Level 3"/"Standard"/"Medium" SQ KF
"Standard" FB "Europe Classic"/ FB "Classic"
(Non-Lowest) AS MP "Non-Refundable-Level 2" CX "Priority
Tier 1"
| Awards that require more mileage than Standard
Awards, but less mileage than Medium-Low or Additional Awards.
| Available only to members of that specific FFP.
|
| Medium-Low
| xL
| DL SM "Level 2"/"Medium-Low"
| Awards that require more mileage than Standard
Awards, but less mileage than Medium Awards.
| Available only to members of that specific FFP.
|
| Medium-High
| xH
| DL SM "Level 4"/"Medium-High"
| Awards that require more mileage than Medium
Awards, but less mileage than Additional Awards.
| Available only to members of that specific FFP.
|
| Reduced
| xR
| M&M "FlySmart" FB "Promo@" SU AB "Light"
| Discounted Awards that require less mileage than
Standard Awards.
| Available only to members of that specific FFP.
|
| Elite
| xE
|
| Awards that are available only to Elite members.
| Available only to members of that specific FFP.
|
| Varies
| Varies
| AC AE "Priority" FB First BA EC "Priority
Reward"/ BA EC "Annual Redemption Benefit"
| Awards that are available only to Elite members and
that require Additional (typically double) mileage.
| Available only to members of that specific FFP.
|
| Varies
| Varies
| AC AE "ClassicPlus" AA AADV "Dynamic Air" QF
FF "Any Seat" VX Elevate "Travel Reward" EY GST
"OpenSeat" AY FP "Any Seat"
| Dynamically-priced redemptions that do not use
Award Availability.
| Available only to members of that specific FFP.
|
- Q
9: Can I have the Tool installed on more than one
computer?
- A:
Yes, please see http://Levels.KVSTool.com/ for licensing
details.
To register the Tool on another computer:
- Download and Install the KVS Tool
on the new PC.
- Use the Registration Wizard (http://Reg.KVSTool.com/) to request an Additional Registration
Code.
- Q
10: I am getting a "System Code Mismatch" error.
- Q:
Can I use the same Registration Code on another
computer?
- Q: I
can't seem to be able to change the System Code shown.
- Q: I
just changed computers and copied the Tool over, but it won't accept my
old Registration Code.
- A:
Each Registration Code is only valid for the computer it
was issued for. The System Code is unique to each machine and cannot be
changed. To obtain a replacement or an additional Registration Code,
please use the Registration Wizard: http://Reg.KVSTool.com/
- Q
11: How do I transfer the KVS Tool to another PC?
- Q:
How can I transfer locally-stored data (Credentials, Saved
Trips, PNRs) to another machine?
- A:
If you still have access to the old PC:
- Start the Tool on the old PC, click the large orange keys button
in the Tool, and select [Un-Register]. Make a note of your old System
Code (S-XXXXXXXX).
- Install & launch the KVS Tool on the
new PC.
- Request a Replacement Registration Code using the Registration
Wizard, specifying the System Code for your new installation and the
old System Code from Step 1.
- (Optional): To transfer locally-stored data, such as a list of
your Saved Trips, PNRs, and Credentials:
Copy the KVS_AvailabilityTool.ini file from your old
PC to your new PC:
Windows 95/98/ME, Windows NT 4, Windows
2000, Windows XP Users: C:\Program Files\KVS Tool
or C:\Program
Files\KVS Availability Tool
Windows Vista,
Windows 7, Windows 8, Windows 10 Users (UAC Enabled) - 32
bit: C:\Users\<User_Name>\AppData\Local\VirtualStore\Program
Files\KVS Tool or C:\Users\<User_Name>\AppData\Local\VirtualStore\Program
Files\KVS Availability Tool
Windows Vista,
Windows 7, Windows 8, Windows 10 Users (UAC Enabled) - 64
bit: C:\Users\<User_Name>\AppData\Local\VirtualStore\Program
Files (x86)\KVS Tool or C:\Users\<User_Name>\AppData\Local\VirtualStore\Program
Files (x86)\KVS Availability Tool
CrossOver
Mac/Linux Users: /Users/<User_Name>/Library/Application
Support/CrossOver/Bottles/<Bottle_Name>/drive_c/Program
Files/KVS Tool or /Users/<User_Name>/Library/Application
Support/CrossOver/Bottles/<Bottle_Name>/drive_c/Program
Files/KVS Availability Tool
WINE Linux/Mac
Users: /home/<User_Name>/.wine/drive_c/Program
Files/KVS Tool or /home/<User_Name>/.wine/drive_c/Program
Files/KVS Availability Tool
If you no
longer have access to the old PC:
- Install & launch the KVS Tool on the
new PC.
- Request a Replacement Registration Code using the Registration
Wizard, specifying the System Code for your new installation and your
old System Code (if known).
- Q
12: If I install the new version, will I need a new
Registration Code?
- A:
No. Your Registration remains valid, and will be
automatically recognized by the new version.
- Q
13: Should I do an uninstall, before installing a new
version?
- A:
There is no need to uninstall an old version -- just run
the Setup as usual.
- Q
14: I have just installed an updated version of the KVS
Tool; why am I being prompted to reboot Windows?
- Q: I
have just installed an updated version of the KVS Tool; why am I still
getting the "KVS Tool Needs To Be Updated" message and being prompted to
download an updated version?
- A:
You should always exit the KVS Tool before running the
Setup/Update. Should you forget to do so, the Setup will need to reboot
Windows in order to complete the update.
- Q
15: I am being prompted to complete installation for
____________ (some completely irrelevant software title), when trying to
run the Tool.
- A:
The KVS Tool has nothing to do with the software product
in the message. That message comes from the Windows Installer and
indicates that the installation for that software is either incomplete
or incorrect. If you are not using the said product (and don't recall
installing it), use the Control Panel's [Add or Remove Programs] /
[Programs and Features] option to uninstall it. Otherwise, use the
[Repair] option to properly complete the installation for the product in
question.
- Q
16: KVS Tool does not remember my Registration Code and
other saved data/settings.
- A:
Windows Users:
This
indicates that KVS Tool is unable to write data to the files, located in
the application directory (e.g. because your current user account does
not have the appropriate file write permissions). Re-Install the KVS
Tool to a directory, to which you have full read/write access by
clicking the [Browse] button on the Installation Options screen during
Setup (e.g. C:\Users\<UserName>\KVS
Tool).
CrossOver, WINE, WinOnX
Mac/Linux Users:
Use [Tools] -> [Exit] to properly
shutdown the KVS Tool.
- Q
17: Can I install the KVS Tool on a locked-down corporate
machine?
- A:
In most cases, yes:
- To start, follow the instructions in the [Installation Fails or
Freezes] section of the KVS Tool User Guide above.
- If you are unable to run the KVS Tool Setup at all due to security
restrictions, you can use your home/personal PC to install the KVS
Tool to a portable USB Drive, by clicking the [Browse] button on the
Installation Options screen during Setup, and also selecting the
[Place System Files In Application Directory] option.
- Once the installation is complete, connect the USB Drive to your
corporate machine and run the KVS Tool from there (you will be
prompted to register the first time you run it).
- Q
18: Do you know if there is a handy reference for the
various fare class codes of the airlines?
- A:
http://www.KVSTool.com/FAQ.php#Classes contains links
to class charts for many airlines. If you can't find it there, you would
need to check that airline's FAQ in the corresponding airline forum. If
it's not there, then you could always post and ask fellow FT-ers for
help...
- Q
19: How can I make a Regular (paid) booking for a Fare
that I have found using the KVS Tool?
- A:
The choice is completely up to you: You can call the
airline directly, use a travel Agent, or book using an online travel
agency (not all fares can be booked using the last option). However,
first, be sure to follow the suggested steps in the [Using
the Tool to Plan a Trip] Tutorial to ensure that the fare is
actually applicable to your particular travel dates, and that there is
Availability.
- Q 19.2:
How can I make an Award booking for a Fare that I have
found using the KVS Tool?
- A:
Please contact the Frequent Flyer Programme for the
account that you will be redeeming from (or use their website if it
supports your itinerary). For tips on dealing with Agents, please see
http://www.kvstool.com//FAQ.php?Source=HOME#AgentSaysNo
- Q
20: The prices quoted via the Fares Methods - are they
inclusive of taxes/fees/surcharges?
- Q:
How can I calculate taxes/fees/surcharges?
- A:
Fares do not include any taxes, as they will depend on the
exact routing, etc. Fares shown may or may not include fuel and other
surcharges, depending on the carrier, system used, and the way in which
the fares filed by the carrier.
To calculate taxes and surcharges
for a specific fare via ITA, please follow the instructions for the [ITA Query Builder] Feature.
For a reference
guide, see:
- Q
21: Where can I find a glossary of Fare terms?
- A:
See TT Glossary
- Q
22: What are IATA YY Fares?
- A:
Generic YY fares are published by the IATA on behalf of
its members and are applicable to flights of all participating carriers.
To book a ticket using these fares, it would be best to use the services
of an experienced Travel Agent, who will be able to confirm whether a
desired carrier actually participates in that fare and the booking
class(es) to be used.
- Q
23: Why are the cheaper Business/First-class fares missing
from the fare listings, when using one the [Fares] methods?
- A:
Certain discount Business/First-class fares may not be
classified as Business in the GDS system. To see them, you have to
select [Economy] under [Class:].
- Q
30: Could you tell me what are differences between the KVS
Tool and other similar tools/services?
- A:
Please see http://www.FlyerTalk.com/forum/showthread.php?p=10585860#post10585860.
You may also find it helpful to review the list of features (http://levels.kvstool.com/) and the screenshots (http://www.KVSTool.com/Screenshots.php), and compare
them to the corresponding pages, relating to the other
service.
- Q
31: Where can I download one of the older versions of the
KVS Tool?
- A:
Due to operational requirements and other constraints,
non-current versions of the Tool are not supported and are not available
for download.
- Q
32: What should I do if the KVS Tool shows award seats
available, but the Agent claims otherwise?
- A:
Here are some suggestions:
- Make sure that the Agent is checking availability
segment-by-segment (i.e. instead of saying "I would like an NYC-SYD
award", provide the Agent with each individual flight details, e.g.
"TG793/JFK-BKK + TG401/BKK-SIN + SQ221/SIN-SYD").
- For partner awards, make sure that the Agent is using the correct
Airline Code (e.g. if you simply ask for "LAN" [LA], the Agent will
probably not search for Availability on LAN Argentina [4M]).
- For partner awards, also make sure that the Agent is checking the
correct Award Booking Class.
- Call back and try a different Agent (repeat as necessary).
- Request to speak to a supervisor (repeat as necessary).
- Advise the Agent that you know for a fact that there is award
availability on the flight(s) in question and ask that they do a "Long
Sell".
Note: "Long Selling" means booking a flight by manually
entering the flight number, flight date, origin, destination, Booking
Class, and the number of seats required. It can be used in situations,
where Availability has already been confirmed externally (e.g. using
the KVS Tool or by calling the other airline directly). The other
airline will then respond to the booking request with a definitive
"Yes" or "No".
- Ask the Agent to call their partner/alliance Help Desk or the
partner carrier directly for assistance.
- If the Agent cannot see the flight at all and the flight departs
very early (e.g. 03 am) or very late (e.g. 23:50), the Agent needs to
specify a departure time in their system, or request Availability for
the preceding/following date.
- If multiple Methods support Award Availability for the airline in
question, be sure to verify Award Availability using the most
authoritative Method:
Methods in the Award Booking Classes table are listed in the
order of preference, starting from the most authoritative.
- If you are redeeming US DM miles, the Agent may need to use an
alternative reservations system/"screen" when booking Awards on
certain partner carriers.
- Q
34: Is there a way to search for Award Availability across
multiple dates?
- A:
Yes, using the Power Search feature.
- Q
35: Is there a way to automatically receive availability
alerts?
- A:
KVS Tool members continue to enjoy a number of exclusive
features, including the most comprehensive Award Availability coverage
across all global airline alliances (including 100% Star Alliance,
OneWorld and SkyTeam Award coverage). Unfortunately, automated alerting
functionality would not currently be 'compatible' with these features
for a number of policy and technical-related reasons.
However, it
only takes a few mouse-clicks to periodically re-check availability
after adding the relevant route details to [My
Trips].
- Q
36: Is there a way to request availability for multiple
cities in a single query?
- A:
No, as the existing reservation systems cannot handle
these kinds of requests.
- Q
37: Can I search for Regular Availability or Fares by
specifying Alliance (Star Alliance/OneWorld/SkyTeam) instead of a
specific airline?
- A:
Not directly. However, you can use the [*A]/[*O]/[*S]
Alliance buttons in the [Filter] tab, or you can specify up to 3 airline
codes in the [Airline(s):] field when searching (assuming that the route
in question is not served by more than 3 alliance members).
- Q
38: Is there a way to directly obtain actual cabin loads
or boarding totals?
- A:
No, as such information is strictly available to the
employees of each specific airline.
However, with sufficient levels
of skill and experience, one can estimate the loads, using the info,
provided via the KVS Tool:
- Look for Availability in the lowest
Booking Classes in each cabin (lower Availability typically correlates
with higher [expected] loads).
- A Cabin that is completely zeroed-out for sale (e.g. Y0) is
typically indicative of a very high [expected] load factor and a
strong possibility of an Overbooked Cabin.
- Keep in mind that, generally, Seat Maps should not be used to estimate loads (for the
reasons outlined in Q2 & Q3 above).
- Q
39: How far in advance can I check
availability/timetables?
- A:
Please refer to Method Info Section above.
- Q
40: Why isn't city X/airport code XXX in the list?
- A:
There are 10 000+ IATA airport codes worldwide, of which
approx. 2 000+ can be decoded by the Tool for performance reasons.
However, you can still check availability and fares to/from XXX by
entering the airport code.
- Q
43: How do I retreive retrieve info for Round-The-World
(RTW) & Circle Fares?
- Q:
Where can I find more info on Round-The-World (RTW) &
Circle Fares?
- A:
To access RTW & special Circle Fares:
- Select the [Fares/GOL] Method and the [RTW] option.
- Click [Go] and double-click the list of results.
- To access Pricing, select [View Routing Rules] -> [Other Fare].
To access Fare Rules, select [View Fare Rules - Advanced] -> [Other Fare].
- Enter <City Code/City Code/Airline Code/Fare Basis
Code>.
For example:
| Star Alliance
| RTW
| YRWSTAR1/2/3 CRWSTAR1/2/3 FRWSTAR1/2/3
| FRA/FRA/LH/YRWSTAR1
NYC/NYC/UA/CRWSTAR2 SIN/SIN/SQ/FRWSTAR3
|
| Star Alliance
| RTW 26K Special
| YRWSPCL
| SYD/SYD/SQ/YRWSPCL
|
| Star Alliance
| Circle Pacific
| YCPSTAR1/2 CCPSTAR1/2 FCPSTAR1/2
| BKK/BKK/TG/YCPSTAR1
LAX/LAX/UA/CCPSTAR1 SIN/SIN/SQ/FCPSTAR2
|
| OneWorld
| RTW
| LONE3/4/5 IONE3 DONE3/4/5 AONE3/4/5
| LON/LON/BA/LONE3
NYC/NYC/AA/IONE3 LAX/LAX/AA/DONE4 HKG/HKG/CX/AONE5
|
| OneWorld
| Global Explorer
| LGLOB26/29/34/39 DGLOB34 AGLOB34
| LON/LON/BA/LGLOB26
HKG/HKG/CX/DGLOB34 NYC/NYC/AA/AGLOB34
|
| OneWorld
| Circle Trip Explorer
| LONEWC3/4 DONEWC3/4 AONEWC3/4
| LON/LON/BA/LONEWC3
KUL/KUL/MH/DONEWC4 HKG/HKG/CX/AONEWC3
|
| OneWorld
| Circle Atlantic
| LCIRAT17/21/25 DCIRAT17/21/25
ACIRAT17/21/25
| DFW/DFW/AA/LCIRAT17
NYC/NYC/BA/DCIRAT21 LON/LON/BA/ACIRAT25
|
| OneWorld
| Circle Pacific
| LCIR22/26/29SA DCIR22/26/29SA
ACIR22/26/29SA
| SYD/SYD/QF/LCIR22
KUL/KUL/MH/DCIR26 HKG/HKG/CX/ACIR29SA
|
| OneWorld
| Circle Asia & South West Pacific
| LAS13/17 DAS13/17 AAS13/17
| SIN/SIN/QF/LAS13
HKG/HKG/CX/DAS13 TYO/TYO/JL/AAS17
|
| OneWorld
| Visit North America
| S1VISIT V1VISIT
| NYC/LAX/AA/S1VISIT
CHI/DFW/AA/V1VISIT
|
| SkyTeam
| RTW
| YRTWSKY1/2/3/4/5 CRTWSKY1/2/3/4/5
FRTWSKY1/2/3/4/5
| NYC/NYC/DL/YRTWSKY1
MOW/MOW/SU/CRTWSKY2 PAR/PAR/AF/FRTWSKY3
|
| SQ
| Easy APAC
| YEZSQ CEZSQ
| LON/LON/SQ/YEZSQ
NYC/NYC/SQ/CEZSQ
|
| SQ
| RTW Via PA
| MRWSQAU DRWSQAU ARWSQAU
| SYD/SYD/SQ/MRWSQAU
SYD/SYD/SQ/DRWSQAU SYD/SYD/SQ/ARWSQAU
|
| SQ/NZ/VS
| RTW Escapade Via PA - From US
| YRWESC CRWESC
| NYC/NYC/SQ/YRWESC
LAX/LAX/SQ/CRWESC
|
| SQ/NZ/VS
| RTW Escapade Via PA - From UK
| YLRWESC/2/3/4 YFRWESC/2/3/4 YKRWESC/2/3/4
YJRWESC/2/3/4 YHRWESC/2/3/4 CRWESC/2/3/4
| LON/LON/SQ/YLRWESC
LON/LON/SQ/YFRWESC2 LON/LON/SQ/YKRWESC3
LON/LON/SQ/YJRWESC4 LON/LON/SQ/YHRWESC
LON/LON/SQ/CRWESC
|
| SQ/MI/VA
| RTW
| HRWSQVA DRWSQVA
| SYD/SYD/SQ/HRWSQVA
SYD/SYD/SQ/DRWSQVA | You may also find
the following resources useful:
- Q
44: What does "ROUTING MPM" / "MPM TRVL PERMITTED"
mean?
- A:
It means that this a MPM-based fare with no fixed routing.
You can use any routing of your choosing, subject to the general MPM
System Rules and any restrictions,
specified in the Fare Rules. See also MPM
Explanation.
- Q
45: How can I tell if a particular flight is an actual
codeshare (e.g. for mileage credit purposes within Star Alliance)?
- A:
Simply request Operational Info for the flight in
question. If the [Flight Notes] section contains lines that read
"COMMERCIAL DUPLICATE - OPERATED BY _____" and "OPERATIONAL LEG __
____", then it is an actual codeshare. Otherwise, it is
not a
'real' codeshare, even if the [Flight
Notes] section states "OPERATED BY ______".
- Q
46: How can I tell if a particular Fare is
fully-refundable?
- Q:
The Fare Rules for a particular Fare do not mention
anything about refunds. Is this Fare refundable?
- A:
All published Fares are fully refundable by default,
unless a specific penalty is mentioned in the Penalties and/or Voluntary Refunds sections of the Fare
Rules.
- Q
47: I am getting "This Program
Might Not Have Installed Correctly" warning message after
installing/updating the KVS Tool on Windows Vista/7/8. What should I
do?
- A:
Please ignore this erroneous Windows warning by selecting
[This Program Installed Correctly].
- Q
48: How can I determine which Booking Class needs to be
used for a particular Fare?
- A:
For virtually all published Fares, the Booking Class is
typically the 1st letter of the Fare Basis Code (e.g. if Fare Basis Code
is YFARB1GB, then the Booking Class is
Y.
Exceptions:
- For xUP fares, use the [Routing Rules] option to determine the
required Booking Class.
- For interline itineraries (e.g. a SQ Fare Basis with a AF-marketed
flight), the Booking Class will be different -- use the [Interline
Booking Classes] Lookup option and review the [Fare Rules].
- For RTW & other special Circle Fares fares, refer to the Fare
Rules.
- For private/consolidator Fares, consult the corresponding Fare
Terms Sheet.
- Q
49: How do I clear MSIE Cookies & Cache?
- A:
Click the purple [Tools]
button at the top of the KVS Tool, then click [Internet Options], select the [General] Tab, click [Delete] and select [Cookies] & [Temporary Internet Files] (ensure that [Preserve Favorites Website Data] option is not
selected).
Note: These instructions apply regardless of the primary
web browser that you normally use (e.g. Mozilla FireFox, Google Chrome,
Safari, etc.)
- Q
50: Why does the KVS Tool open Microsoft Word, Notepad, or
another application when I try to open an external web link?
- A:
You need to make sure that you have .htm files associated with a web browser in
your system:
Mozilla Firefox, Google Chrome, Safari, Opera
Instructions MSIE Instructions
|